SOUTH WEST ROCKS CENTRELINK AGENCY

(Funded by Department Human Services)

Centrelink 

Working at South West Rocks Centrelink Agency has been positive experience in the 7 years I have been employed here. The community is filled with caring people who appreciate this outreach service being available in their community.

In total there are four trained relief workers at the Agency who along with myself undergo regular training to maintain an up to date service. Steve Weilgolsinski, Janet Davidson and Kay Clarke are available to fill in whenever required. Sadly toward the end of this year we lost Kay Clarke after a short illness. As well as being an employee Kay has spent many years volunteering at South West Rocks, Kay will be sadly missed by all.

Centrelink have provided two new computers and a fax machine, improving access for clients. Our new Zone Agent Access Co-ordinator is Jay Percy who is always reliable and helpful.

The majority of our customers are now registered with My gov as the upgrades are almost completed and more people are now submitting their tax returns through this service.

Dianne and her staff from the Centrelink Office at Kempsey have been assisting with some of our inquiries and they continue to provide excellent support to the Agency.

Month/Year

Total Customers

Lodged Documents

Assist with use of DHS Equipment

July

369

110

226

August

363

130

250

September

355

104

221

October

362

77

224

November

280

56

123

December

341

132

177

January

362

87

229

February

337

64

179

March

387

93

140

April

292

71

164

May

358

93

176

June

370

95

280

TOTAL

4176

1112

2389

Josette O'Donnell

Centrelink Agent